Crossroads Agency

About Crossroads Agency

Crossroads Agency is an outpatient substance use treatment provider in Springfield, Massachusetts offering community-based counseling for adults.

The program serves individuals living with substance use disorders, including those managing co-occurring mental health conditions through structured outpatient and intensive outpatient care.

Crossroads Agency focuses on accessible, everyday support that helps people build recovery skills while staying connected to their community and daily lives.

A Community Based Approach

Crossroads Agency provides flexible services for adults seeking a convenient path to recovery. As a Massachusetts BSAS-licensed counseling clinic the program delivers multiple therapy formats along with aftercare and relapse prevention support.

Treatment includes approaches such as cognitive behavioral therapy, motivational interviewing, trauma therapy and 12-step facilitation.

Sessions are designed to address both the behaviors driving substance use and the underlying issues that fuel it, giving clients practical tools to sustain progress over time.

Support for Co-Occurring Conditions

A consistent focus at Crossroads Agency is treatment for co-occurring mental health and substance use concerns. By addressing both together the program helps clients understand how these challenges interact and develop coping strategies that support lasting stability.

Additional services such as anger management and brief intervention round out this integrated approach.

Edited by: Patti Croft, MBA

Addiction Treatment Programs

Alcohol Rehab
If you’re looking to break free of dependence on alcohol, a high-quality alcohol rehab in Massachusetts can help. Common services include counseling and classes on coping skills, emotional management, communication, and other key life skills. Alcohol rehab programs can provide inpatient or outpatient treatment.
Dual Diagnosis
During dual diagnosis treatment in Massachusetts, you’ll receive integrated care for your mental health and substance use concerns, helping you establish long-term recovery. Dual diagnosis programs may offer detox, inpatient treatment, and/or outpatient care. The key is that they provide integrated treatment for both mental health symptoms and substance use.
Opioid Addiction
A high-quality rehab in Massachusetts helps people gain the skills they need to overcome opioid addiction and maintain long-term sobriety. Drug rehab may include detox, inpatient treatment, and/or outpatient care. You’ll learn the roots of addiction and learn how to build a substance-free life.
Adult Program
When people join an adult program in Massachusetts, they learn about topics such as employment and raising a family while receiving treatment. Some of the common services will include counseling and classes on coping skills, emotional management, communication, and other key life skills. Adult programs can provide inpatient or outpatient treatment.
Men's Rehab
Men’s rehabs in Massachusetts address a wide range of substance use issues while also helping clients with gender-specific issues. Some of the common services they include are counseling and classes on coping skills, emotional management, communication, and other key life skills. Men’s programs can provide inpatient or outpatient treatment.
Women's Rehab
A women’s rehab in Massachusetts helps clients build same-gender friendships, overcome substance use, and learn new life skills. Some common services include counseling and classes on coping skills, emotional management, communication, parenting, and other key life skills. Women’s programs can provide inpatient or outpatient treatment.
Young Adult Rehab
Young adult rehab programs in Massachusetts can help young people make healthier life choices and avoid common mistakes. Some of the common services will include counseling and classes on coping skills, emotional management, communication, and other key life skills. Young adult programs can provide inpatient or outpatient treatment.
Dual Diagnosis Treatment
Crossroads Agency treats clients with co-occurring mental and substance use disorders, integrating mental health services with substance abuse treatment for adults in Springfield.
DUI/DWI Education and Treatment
Crossroads Agency offers DUI/DWI education and treatment services for justice-involved clients and others requiring substance use intervention tied to impaired driving offenses.
Criminal Justice/Forensic Program
Special programming at Crossroads Agency serves criminal justice and forensic clients beyond DUI/DWI cases, addressing substance use issues within a court-involved population in Springfield.
Intensive Outpatient Program
The Intensive Outpatient Program at Crossroads Agency offers structured, multi-day treatment for alcohol and opioid addiction while allowing clients to remain in the Springfield community.
Case Management Services
Crossroads Agency provides case management to help clients coordinate recovery support services, referrals, and continuing care throughout outpatient treatment in Springfield, Massachusetts.
Adult Men's and Women's Programs
Crossroads Agency serves both adult men and women through gender-inclusive outpatient programming addressing alcohol abuse, opioid addiction, and dual diagnosis needs.

Insurance Coverage

Private insurance
Paying for rehab in Massachusetts can be done in multiple ways, including using private insurance. Because plans vary, be sure to contact the insurer to find out what centers are in-network with your coverage and to find out what out-of-pocket costs you might be responsible for.
Self-pay options
In Massachusetts, you can use self-pay, also known as private pay, to cover the costs of rehab. Payment structure may vary depending on the level of care, but you can use a medical loan, write a check, or send money electronically.
Financial aid
One way to pay for rehab in Massachusetts is to use financial aid programs if you qualify. Financial aid options help you manage the cost of treatment by allowing you to use a grant or scholarship. Aid may be available through the center or through community groups in your area.
Military insurance
For those with military insurance, using your coverage to pay for treatment in Massachusetts can make rehab more accessible. Your insurance plan can pay for some or all of the costs of rehab, especially if you choose a center that’s in the plan’s network. Be sure to check with the insurer to get full details.
Medicaid
If you qualify in Massachusetts, Medicaid is one of your options when it comes to paying for rehab. Medicaid covers multiple levels of care, and you may have no out-of-pocket costs. However, you’ll need to choose a treatment center that accepts Medicaid.
Medicare
Medicare is a good way to pay for substance use treatment in Massachusetts. Medicare plans may vary, so be sure to find out coverage details and what copayments or deductibles you might be responsible for.

Levels of Care

1
Outpatient Rehab
Crossroads Agency provides outpatient treatment in Springfield for alcoholism, opioid addiction, and drug addiction, combining substance use counseling with case management and recovery support services.
2
Aftercare Support
Aftercare and recovery support services at Crossroads Agency help clients maintain progress after completing outpatient or intensive outpatient programming for drug and alcohol addiction.
3
Partial Hospitalization Program
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Therapies

Cognitive Behavior Therapy
Not everything we think is true or helpful. Cognitive behavioral therapy in Massachusetts teaches you to challenge distorted thinking so you can see things more clearly and choose healthier responses. CBT is a common part of both inpatient and outpatient substance use treatment and may be used to help with skill-building, overcoming problematic behavior, and managing substance use triggers.
Family Therapy
During family therapy in Massachusetts, clients and their loved ones can address dysfunctional relationships, resentments, and conflicts in order to create healthier relationships that support the client’s recovery. Family therapy sessions generally last 60 to 90 minutes and may include discussing marital issues, codependency, grief, domestic violence, trauma, and other topics that impact families. The goal is to create healthier relationships that can support recovery.
Group Therapy
Group-based counseling sessions at this Springfield facility provide peer support and shared recovery strategies for adults working through alcohol and opioid addiction.
Individual Therapy
One-on-one substance use counseling at Crossroads Agency addresses each client’s specific needs, including dual diagnosis concerns and relapse prevention planning.
Trauma Therapy
During trauma-informed therapy in Massachusetts, you’ll be given the tools you need to manage your emotions and understand what happened in a healthier way. When you receive trauma-informed therapy, it may include peer support, grief counseling, medications to support mental health, and developing healthier responses to emotional triggers.
Cognitive Behavioral Therapy (CBT)
Crossroads Agency incorporates cognitive behavioral therapy into its outpatient counseling to help Springfield clients identify triggers and change thought patterns tied to alcohol and drug use.
Dialectical Behavior Therapy (DBT)
DBT-style techniques are used at Crossroads Agency to support emotional regulation and coping skills for individuals managing substance use alongside co-occurring mental health concerns.
Family Counseling
Family counseling is offered as part of Crossroads Agency’s outpatient services in Springfield, helping loved ones support recovery from drug and alcohol addiction.
Relapse Prevention
Relapse prevention counseling helps clients at Crossroads Agency build long-term coping strategies following outpatient or intensive outpatient treatment for substance use disorders.
Motivational Interviewing
Motivational interviewing is used by Crossroads Agency clinicians to strengthen client commitment to change during substance abuse counseling sessions in Springfield, Massachusetts.