Novant Health New Hanover Regional Medical Center

About Novant Health New Hanover Regional Medical Center

New Hanover Behavioral Health Hospital is a short-term crisis stabilization center in suburban Wilmington, North Carolina. They work with folks who need substance use or mental health stabilization. This hospital is a safe and secure environment where people can get urgent psychiatric care. It’s secured 24-hours a day.

Typical stays range from 3-7 nights. Once clients are stabilized, they arrange to connect you to the level of care that is right for you.

Their staff includes board-certified psychiatrists, substance abuse counselors, social workers and other behavioral health experts. If needed, they’ll provide psychiatric evaluations and medication management. If you need any referrals for your ongoing care, they can arrange that on your behalf.

You’re able to have visitors during your stay. But visits will take place in a common area, not your patient room. You’re able to have two visitors at a time. New Hanover Hospital is a tobacco-free facility. This includes no smoking on sidewalks, parking lots, and even inside parked cars.

For your stay, you should bring three changes of comfortable clothes and shoes without laces, your toiletries and sleepwear. If you take medication, bring a list of them but leave the meds at home. You aren’t allowed to bring in razors, flat or curling irons, any electronic devices including tablets or cell phones, toys, games or musical instruments or nail polish or remover. Telephones are available for you to use at specific times of the day.

You’ll also need your insurance card and your identification. When you are admitted, you’ll be given a patient code number to protect your privacy. You’ll use it to verify your medications and let your loved ones visit. They can call and get updates on your status using your patient code number.

If off-site excursions are conducted, there are some neat places around Wilmington. The Stanley Rehder Carnivorous Plant Garden at Piney Ridge Nature Preserve might be a good fit for the adventurous, while local parks are close by.

Telephones are available for you to use at certain times during the day. Please ask a team member about specific phone rules.

They accept many health plans and offer self-pay payment plans.

Fact checked and written by: Mari Mendoza, BS

Edited by: Peter Lee, PhD

Addiction Treatment Programs

Dual Diagnosis
For many people in North Carolina, dual diagnosis treatment that addresses mental health and substance use is essential to their recovery. In dual diagnosis programs, the activities, peer support, and counseling are tailored to the unique needs of those with mental health concerns. This may include additional therapy, medication, or peer support.
Young Adult Rehab
A young adult rehab in North Carolina addresses the recovery needs of clients in this life stage and gives them the tools they need to succeed. In a young adult program, the activities, peer support, and counseling are tailored to the unique needs of this age group. This may include talking about how to start a career, have a family, and live independently.
Adult Program
Adult program programs in North Carolina address the specific needs of this stage of life. In an adult program, the activities, peer support, and counseling are tailored to the unique needs of this age group. This may include talking about how to build a career, raise a family, and handle the many responsibilities of independent living.
Senior Rehab
Adults who are older have different needs than younger generations. A senior rehab in North Carolina can give you the tools you need to overcome addiction. In the senior program, the activities, peer support, and counseling are tailored to the unique needs of older clients. This may include pain management education, lower-impact exercise, and outings that are accessible to those with mobility challenges.
Men's Rehab
A men’s rehab in North Carolina can provide every level of care while addressing the unique needs of men. In a men’s program, the activities, peer support, and counseling are tailored to the unique needs of men. This may include talking about career development, fatherhood, communication strategies, and more.
Women's Rehab
Choosing a women’s rehab in North Carolina can be a great way to manage gender-specific issues while also addressing substance use. In a women’s program, the activities, peer support, and counseling are tailored to the unique needs women have. This may include talking about building a career, motherhood, relationship safety, and more.
Crisis Stabilization Unit
The crisis stabilization unit at this Wilmington hospital provides 24/7 evaluation and treatment for adults experiencing acute mental health crises within the New Hanover Behavioral Health Hospital service line.
Psychiatric Emergency Department
New Hanover Behavioral Health Hospital operates a psychiatric emergency department offering a safe, secure environment for individuals experiencing a mental health crisis in the New Hanover Regional Medical Center system.
Child and Adolescent Inpatient Unit
A dedicated inpatient unit for children and adolescents at Novant Health New Hanover Regional Medical Center treats depression, anxiety, bipolar disorder, and schizophrenia in a hospital-based setting.
Adult Inpatient Psychiatric Unit
The adult inpatient psychiatric unit at this Wilmington medical center treats depression, anxiety, bipolar disorder, schizophrenia, and PTSD through group therapy and medication management.
Outpatient Behavioral Health Services
Novant Health New Hanover Regional Medical Center offers outpatient behavioral health services alongside inpatient care, supporting continued treatment after discharge from the hospital’s psychiatric programs.

Insurance Coverage

Medicaid
How do you pay for rehab in North Carolina? If you qualify, a good option is Medicaid. You’ll need to choose a program that accepts Medicaid as payment, and you can access multiple levels of care, including detox, inpatient, and outpatient treatment.
Private insurance
If you’re looking for ways to pay for rehab in North Carolina, consider using private insurance. Insurance plans can pay some or all of the costs of rehab. Each plan has different coverage details, and you’ll pay less if you choose a treatment center in the plan’s network. Contact the insurer to find out more information.
Self-pay options
In North Carolina, one option to pay for substance use treatment is self-pay, also known as private pay. You can use a medical loan, write a check, or send money to the center electronically. Check on the fee structure, which can vary depending on the type of care.
Financial aid
Paying for rehab in North Carolina can be done in multiple ways, including using financial aid programs if you qualify. Community groups or non-profits in your area may offer assistance, or you might find a treatment program that has grants or scholarships.
Sliding scale payment assistance
Paying for rehab in North Carolina can be done in multiple ways, including finding a program with a sliding scale payment plan. A sliding scale allows those in need to pay less for treatment based on their income and family size. You may have to provide financial documentation.
Medicare
When you’re planning to use Medicare to pay for rehab in North Carolina, there are a few details to keep in mind. You’ll want to find out what treatment centers accept your plan and get the details on what out-of-pocket costs you might have, such as deductibles and copays.
Military insurance
Paying for rehab in North Carolina can be done in multiple ways, including using military insurance. Plans vary, so contact the insurer to find out what treatment centers are in your plan’s network and to learn coverage details.

Levels of Care

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Inpatient Rehab
Novant Health New Hanover Regional Medical Center offers inpatient psychiatric care for children, adolescents, and adults, with separate units by age group treating depression, bipolar disorder, and schizophrenia.

Therapies

Cognitive Behavior Therapy
Receiving cognitive behavioral therapy in North Carolina helps you identify your automatic interpretations of situations and how that impacts your behavior. CBT can help you identify and challenge maladaptive thoughts, calm your mind, and face your fears rationally.
Dialectical Behavior Therapy
Receiving dialectical behavioral therapy in North Carolina helps you identify your strengths and learn how to create a better life for yourself. DBT can help you replace problem behaviors with skills that give you a healthier way to manage stress and handle substance use triggers.
Experiential Therapy
Experiential therapy allows you to use activities such as art and music to express your emotions and work through trauma. Substance use treatment includes detox, inpatient treatment, and outpatient care, and experiential therapy may be a part of each of these stages. The goal is to help clients work through their emotions using healthy strategies instead of substance use.
Group Therapy
Inpatient psychiatric patients at Novant Health New Hanover Regional Medical Center participate in group therapy as part of structured treatment for depression, anxiety, bipolar disorder, and other conditions.
Individual Therapy
In North Carolina, individual therapy allows you to work one-on-one with a professional to address your past experiences and substance use triggers. This support and accountability help you establish recovery. Substance use treatment includes detox, inpatient treatment, and outpatient care, and individual therapy may be a part of each of these stages. The goal is to help clients address the roots of addiction, develop motivation to change, and create new habits for a substance-free life.
Trauma Therapy
When you’ve experienced trauma, it’s natural to try to protect yourself from further harm. Trauma-informed therapy in North Carolina can help you see how substance use is connected to your past experiences and how you can learn to care for yourself in healthier ways. Substance use and trauma are interrelated, and trauma-informed therapy involves working with the therapist and your support network to create healthy coping skills, become empowered, and improve resilience.
Medication Management
The behavioral health team at this Wilmington hospital provides medication management for adults, adolescents, and children admitted with psychiatric conditions such as schizophrenia and PTSD.
Electroconvulsive Therapy (ECT)
New Hanover Behavioral Health Hospital offers electroconvulsive therapy as a treatment option for patients with severe depression and other serious mental health conditions unresponsive to other care.
Discharge Planning
Discharge planning is built into inpatient treatment at Novant Health New Hanover Regional Medical Center, helping patients transition safely from hospital-based psychiatric care to outpatient services.